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Our default Currencies is US Dollar.
Thanks for your order at our web. we are a factory here . you need pay the shipping cost if you just want to retail. Free Shipping to Hongkong, Singapore, US, Australia, UK and Canada over $150.

1: Parcel under 2 KG, will be shipped by USPS or Hongkong Post, it takes 8 to 20 days to your shipping address. so pls wait in patience if you just retail.

2: Parcel more than 2 KG , will be shipped by EMS. it takes 5 to 12 days to your place.

3: If your order is large. we will ship it by DHL free. you will receive the parcel in 3 to 7 days.
All the parcels here are checking again and again by warehousewomen. so if you find some merchandise broken and missing with your order when you receive it, pls tell us in time. and we will compensate you in the next order. Hope you can read this before ordering. Thanks.

1. Q: Do I need to pay the sales tax?

A: No, there is no sales tax on our site.

2. Q: What are the accepted payment methods?

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A: We accept Master Credit Card, Western Union and Bank Transfer. And we offer 10% discount for Western Union payment. But payment by cash, money orders, government subsidized program card, gift card, personal check, and store charge account are not accepted.

3. Q: Do you accept international orders?

A: Yes, we accept orders from Australia, Belgium, Canada, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If your country or area is not in the list, click Contact Us to email a message to us. We can ship your order almost anywhere in the world via USPS,EMS and DHL.

4. Q: Can I pay over the phone?

A: Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment on-line.

5. Q: Is my payment to Your Store secure?

A: All online payments are save and secured. Our Store has created a secure
transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

6. Q: What should I do if I am getting an error when I pay with my credit card?

A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

7. Q: What would happen if my order did not go through but my credit card charged?

A: If you did not receive an order confirmation number at the end of the transaction, your order was not completed. If your credit card is charged for the unsuccessful order, Our Store will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company’s processing time. All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.

8. Q: What can I do, if I cannot place an order successfully online?

A: If you encounter this problem, please try the following steps: 1st, Please clear the cookies, restart the browser, turn off Firewall and then try again. 2nd, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. 3rd, if the above steps don’t work, you can either send us email or contact our live-support directly.

Questions about Order Processing:

1. Q: Are all your items in stock?

A: Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup and item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

2. Q: Can I change my order after my credit card is charged?

A: Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please Contact us or contact our online-support directly with your order number. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

3. Q: Can I cancel my order?

A: Cancellation must be requested before the item has been shipped. We typically processed the order within 6 hours and shipped the item within 6 -24 hours. After the item has been shipped, the order cannot be cancelled.

4. Q: How do I cancel an order?

A: Please contact our Customer Service Department via email or Whatsapp within 6 hours of purchasing. But please be advised that sometimes the items are shipped within 6 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped. Also, please note that we are in the Time Zone of GMT-E8 – eight hours ahead of Greenwich, UK.

5. Q: What are the shipping options and delivery timeframes for orders placed on Our Store?

A: The time for delivering depends on your location, the item(s) you ordered. Usually, we will arrange your shipment in 12 hours once your payment is cleared (sometimes within 6 hours). There are three shipping methods. USPS,EMS and DHL Express. USPS takes about 14 working days before you receive your order and order less then 99$ then USPS will be used by default.EMS is the main shipping method. It takes about 5-7 business days to arrive your country/area. DHL Express usually takes 3-5 business days. For some further far away countries/areas, such as Italy, Netherlands etc, we recommend you to use DHL Express. For more shipping information, please link Return Policy.

6. Q: How can I track my order?

A: You can check the status of your order at any time by going directly to the Order Status! We will e-mail the tracking number to you. You can also track your order status on carrier's website. Please note that carriers may not update the records and parcel status in time.

7. Q: What should I do if my order never arrived?

A: Be sure that all of your orders have shipped already. If your order displays your package has been sent, and you don't receive it in 2 weeks. Please contact customer service for assistance.

Questions about After-Sales:

1. Q: How do I return a product purchased in your store?

A: We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen.

Items can be returned for a refund or exchange for any reason within 14 days of the date of purchase. After 14 days, items must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the original form of payment.

2. Q: How long will it take to process the exchange or refund?

A: Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you. It usually takes 7-10 days. For refund, it takes about 2 - 3 weeks for credit card company to process the refund, you could check your credit card account in 3-4 weeks later.

3. Q: Will I have to pay any additional fee for the exchange or refund?

A: It depends. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional fee.

Placing An Order

1. How to place my order?
1) First, you'll need to browse or search for the items you'd like to order. Keyword Search boxes are located on nearly every page of our store.
2) When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you'll find more information about the item.
3) If you want to order an item, click the Add to Basket button on the right side of the product detail page. Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Basket at any time by clicking the Shopping Basket icon at the top of every page of our website.
4) When you're ready to place an order for everything in the 'Shopping Basket Items, click the 'Proceed to checkout' button. And follow the quick and simple instructions to finish your payment.
2. How do I use a coupon?
You might find coupon in our emails，shipments, or on our website. We offer a wide variety of these coupons as a way of saying 'save6.99'. Coupon can be redeemed only at the time you place an order. You need to enter the coupon code along with the order information. Below the order information, there is a field to enter the coupon code. After entering the coupon code, click apply to deduct coupon amount from your order total. Simply follow the instructions and enter the coupon code on the order form. Contact us if you have any problem redeeming a coupon code.
3. Can I cancel or make changes to my order after it has been submitted?
It’s only possible to cancel or make change to your order before we start to dispatch it. Usually we’ll process and dispatch your order within 24 hours. If you want to make changes to your order, please feel free to contact us.If the item you want to cancel has entered the shipping process already, you can return the item upon the receipt.
4. How can I add items to my order which has been placed already?
If you want to add items to your order which has been placed already, please contact us to stop the shipment of your order first, then tell us the items you want to add. Later we will tell you how to pay the new items. Last we will ship your two orders under one package. If your order has already been shipped, you will not be able to add items to the previous placed order.

Payment

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1. What kind of currency do you accept?
At present, we accept British Pounds, Euros and US Dollars. While ordering from another country, your credit statement should include your bank’s foreign exchange rate on that day.
2. What are my payment choices?
We accepts Visa, MasterCard, American Express, Discover, Maestro and Solo. You can enter your entire credit card number safely via our secure server, which encrypts all submitted information.

Order Status

1. How do I check my order status?
You can track your order status by signing in and accessing the 'My Account' link from the site header. All orders placed under your username will be visible under the 'My Orders' tab.
After you finish your payment, we will send you an email with your tracking number and tracking link, and then you can trace your order on line.
2. How can I look up my order number?
If you aren't able to find your order confirmation email with your order number, you can go to the ‘My Account’ page and click ‘My orders’ to pull up your order information. If you are still unable to find your order details, contact us and let us know the email address and the name you used to place the order and we can locate the order number for you.
3. What if my order never arrived?
Please contact our customer service with your order number and username. Please feel free to contact us by
We will investigate into your order and help you to find out your order. If it was our mistakes, we will resend your order or give you a refund as you request.

My Account

1. What if I forgot my passwords?
If you forget your passwords, please feel free to contact us with your user name and user email. We will reset the passwords for you.
2. Can I change my username and email address?
You can follow these steps to change your username and email address by yourself: sign in – my account –personal information. If it doesn’t work, please feel free to contact us to ask our customer service team to change your username and email address.

Shipping

1. How long can I expect my order?
Generally, we will need 1-2 working days to processing your order and arrange the shipment. Your order will be shipped out next day or on the 2nd day after the payment has gone through. During the peak periods, please allow us 3-4 days to process your order and ship it out. Usually you can receive your order within 7-15 working days totally. We only offer EMS service currently.
2. What shipping options do you offer?
At present, we only offer EMS service (Express Mail Service). EMS provides you a tracking number and link so that you can trace your order. (We will send you an email with your tracking information once your order is shipped out). EMS also needs your signature when your parcel is delivered. It can make sure that it is you not anybody else who sign for your parcel.
3. How much shipping will be charged for each order?
As for shipping fee, Order 1-49usd, shipping fee:30usd, 50-149usd shipping fee:20usd, above 150usd free shipping fee. Please note that usually we will have some free shipping promotions; please subscribe our newsletter so that you won’t miss any promotions which can save you a lot of money.
4. How can I track my parcel online?
The tracking information will be sent by email once the items have been shipped. You can trace your order with tracking number and link within the email.
5. Why does my tracking number not work?
In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 48 hours and the information should be updated. If there’s still no updating information in 48 hours, please contact us immediately. You can contact us by Tickets system.
6. Will my order be charged a customs fee when it was delivered?
Usually, there will be no Customs fees since we will mark all our parcels as 'Gifts' or 'Samples”. But the customer will fully responsible for it if there is any. We apologize for any inconvenience, but we have no control over the customs authorities in your country Contact your local customs office for more information about customs fees, duties, and taxes.

Return

1. What is your returns policy?
The customer has to contact us to get a return authorization and return address within 15 days upon receipt if you want to return your purchase. For more details, please view our return &policy.
2. Can I have full refund if I return the unsatisfied item?
Postage is not refundable. 15% handling fee will be deducted from the refund if the received package has been signed up and opened. 15% handling fee will not be charged for those who have not signed for their received packages. Only postage is not refundable.

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